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Invite Codes & AccessUpdated April 23, 2026
Why an invite code may not work
Invite codes can fail because they were already used, expired, entered incorrectly, or no longer match the current access rules.
Knowledge Base Article
Use the guidance below first, then open support if you still need help with this workflow.
Why an invite code may not work
If your invite code is not being accepted, the most common reasons are below.
Common causes
- the code was already redeemed
- the code expired
- the code was entered with a typo
- the code belongs to a different email or access flow
- invite access is no longer available for that code
What to do next
- Copy and paste the code instead of typing it manually.
- Make sure you are using the expected email address.
- Confirm the code is still valid with the person or team that gave it to you.
When to contact support
If the code still fails, include:
- the email you are trying to use
- the code itself
- a screenshot of the failure if possible
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